Privacy Policy (Kivi Wellness)
Effective Date: 1/1/2026
Last Updated: 1/12/2026
Kivi Wellness (“Kivi,” “we,” “us,” or “our”) operates the website located at https://kiviwellness.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, interact with our services, register for an account, submit forms, or communicate with us (including via SMS/text message).
If you do not agree with this Privacy Policy, please do not use the Site.
Who we are
Our website address is: https://kiviwellness.com.
Comments
When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract any location data from images on the Site.
Cookies
If you leave a comment on our Site you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies typically last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Embedded content from other websites
Articles on this Site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.
These external websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.
Who we share your data with
We do not sell your personal information.
We may share your information only as needed with trusted service providers who help us operate our Site and services (for example: website hosting, spam filtering, analytics, scheduling systems, payment processors, or customer support tools). These providers are permitted to use your data only to perform services for us and are required to protect it.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our Site (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Site administrators can also see and edit that information.
We may also retain certain information for administrative, legal, security, and compliance reasons.
What rights you have over your data
If you have an account on this Site or have left comments, you can request:
- An exported file of the personal data we hold about you (including any data you provided), and/or
- That we erase personal data we hold about you.
This does not include any data we are obligated to keep for administrative, legal, security, or compliance purposes.
To request access or deletion, contact us using the information in the “Contact Us” section below.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Information we collect
Depending on how you interact with Kivi Wellness, we may collect:
Information you provide:
- Name, email address, phone number
- Account registration details
- Scheduling/appointment information
- Contact form submissions
- Payment information (processed by secure payment processors; we typically do not store full card details)
Automatically collected information:
- IP address
- Browser/device information
- Pages viewed, time on page, and usage activity (analytics)
How we use your information
We use personal information to:
- Provide and improve our services
- Respond to inquiries and customer support requests
- Schedule appointments, confirm bookings, and communicate service updates
- Send important administrative messages
- Protect the Site from fraud, abuse, and security threats
- Comply with legal requirements
Text messaging privacy and terms (SMS)
Kivi Wellness may offer SMS/text messaging for service-related communication. By providing your phone number and opting in, you agree to receive text messages from Kivi Wellness.
What we text you about
Text messages may include:
- Appointment confirmations and reminders
- Account-related messages
- Responses to inbound questions
- Service updates related to your membership or booking
Important: We do not use this SMS program for spam. If we run promotional SMS campaigns in the future, we will require a separate opt-in specifically for marketing texts.
Message frequency
Message frequency varies based on your activity (appointments, account requests, support messages).
Opting out
You can opt out at any time by replying:
- STOP to cancel text messages
After you opt out, you may receive one final message confirming your opt-out. You can opt back in by replying START (where supported) or contacting us.
Help
Reply HELP for help or contact us directly at:
- Phone: (801) 800-7256
- Email: kivifranchise@gmail.com
Message and data rates
Message and data rates may apply depending on your mobile carrier plan.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
SMS data use + privacy
We may collect and store:
- Your phone number
- Message content and timestamps
- Delivery status and interaction data
This information is used solely to operate and improve messaging communications, customer support, and compliance.
We do not sell or share SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging opt-in data and consent will not be sold, rented, or shared. We may share information only with service providers used to deliver messages (such as messaging platforms) strictly for operational purposes.
Children’s privacy
Kivi Wellness does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to remove it.
Security
We take reasonable technical and organizational steps to protect your information. However, no system can be guaranteed to be 100% secure, and you use the Site at your own risk.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact us
If you have questions about this Privacy Policy or your data, contact:
Kivi Wellness
kivifranchise@gmail.com
(801) 800-7256